Commonwealth Bank's chief executive Ian Narev is probably very happy with the free services for employees offers as he recently commented on serious allegations on the company culture as follows:

"It's essential in a big organization that if somebody sees something they don't think is right, they have a safe place to raise it.”

His words came after a whistleblower and former chief medical officer of the Commonwealth Bank's insurance arm, CommInsure, was sacked after speaking out about an entrenched culture of dishonest and unethical practices aimed at avoiding payouts to sick and dying people. The former chief medical officer had warned several senior managers about a culture in which CommInsure staff went out of their way to minimize claims to customers, who were seen as the "enemy" if they tried to claim. The chief medical officer also raised concerns about the business with one of the bank's most senior executives who dismissed the incidents as "bad apples".

The Commonwealth Bank claims that the chief medical officer was dismissed for a privacy breach unrelated to his whistle blowing and that he sent 260 CommInsure documents to his personal Gmail account in breach of bank policy.

All this can be read in interesting articles in the Sydney Morning Herald and on ABC News Online

The Sydney Morning Herald has also produced a well documented and interactive webpage about the practices of CommInsure.

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