In December 2015 The New York Times published an article describing the way a JPMorgan employee that shared secret recordings with journalists and regulators was treated by JPMorgan. The article unfolds how letters of complaints on behave of clients were arranged by employees of JPMorgan and that these clients later denied having any knowledge of these complaints.

This practice of JPMorgan strongly contrasts the views of CEO Jamie Dimon as expressed in a radio interview on CNBC’s "Squawk Box". In that interview Dimon said:

"You're applauding other people for their contributions. You're telling them that you want to hear what they have to say."

"Good management is about the heart. It's about people trusting you and people knowing you give a damn."